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FAQ's

EYEWEAR:

How do I know which size to order?

Sizing largely depends on your individual facial features and head size, as well as your personal style.  The majority of MOSCOT wearers will fall into our “Average” size range.  For more information about sizing read about our Style & Fit.

How can I try your frames on?

We have eight MOSCOT Shops, and hundreds of Authorized MOSCOT Stockists worldwide.  Find the closest one to you here.

Why does the item I received look different than the one I ordered through MOSCOT.COM?

Our acetate frames are custom crafted resulting in unique patterns distinctive to each product. In certain acetate colorways, the frame you receive may not look identical to the frame pictured online because of the unique nature of the custom crafted acetate used in each frame.

Are the products on MOSCOT.COM the same as in MOSCOT Shops?

Available assortments may vary on MOSCOT.COM, in MOSCOT Shops and in Authorized MOSCOT Stockists. If you have a question regarding a frame you are unable to find on MOSCOT.COM please e-mail support@moscot.com or call us at 1-866-667-2687.

How can I find out when new products are available on MOSCOT.COM?

Join the MOSCOT Family and sign-up for our newsletter in the footer to stay up to date on all things MOSCOT, or follow us on instagram!

The frame I’m looking for is out of stock. When will it be available again?

If the frame you’re looking for is out of stock, please sign up for out-of-stock notifications on the product page. After you select the size you would like, the out-of-stock field will appear. Please enter your email address and we’ll notify you when the frame is back in stock.

I have a nickel allergy. What type of frame should I buy?

If you have a nickel allergy we recommend choosing an acetate frame from our Originals Collection. Shop them here.

Where are your frames made? 

MOSCOT Eyewear is designed and prototyped in our New York City Design Studio. The frames are then manufactured and hand-made in our factory in China utilizing the finest Italian acetates and hardware. Each frame sold is Quality Controlled in our New York City labs and meets MOSCOT’s rigorous standards of quality and excellence.

Can you put lenses in frames I already own?

Yes! We will happily fabricate lenses for frames you already own in any of our MOSCOT New York City shops.  Of course we work very carefully, but this is done at your own risk and service fees may apply.

CARE & USE:

How do I clean my glasses?

For a quick clean, blow loose particles off your frames first, and then clean with the MOSCOT Chamois provided with your glasses. We conveniently sell these as a three-pack for your office, home and everywhere in-between!

For a deep clean, add a drop of liquid dish soap (moisturizer-free) to a bowl of water big enough to submerge your frames. Soak for a few minutes, then wipe clean with a premium paper towel or a soft cloth.

On the rare occasion when you aren’t actually wearing your MOSCOT Eyewear, please store in its protective case to avoid damage or exposure to direct sunlight. Lenses are scratch resistant, but not scratch proof, so treat your frame gingerly. Follow this mantra: If not on your face, keep in the case!

ORDERS:

How can I track my order?
Simply log in to your account and track the status of your order here.

Oops! I made a mistake! How can I change or cancel my order?
We understand mistakes happen. You can modify or cancel your order up to an hour after it was placed.  After that time, you are able to return your item in accordance to our return policy here.

Do you sell Gift Cards?
Please note: This policy is currently in effect for all Gift Cards purchased July 1st, 2018 or later. For information regarding redemption of Gift Cards purchased prior to July 1st, 2018 please e-mail support@moscot.com or call us at 1-866-667-2687.

For customers in the United States, we sell digital gift cards that may be redeemed on MOSCOT.COM or at any of our four New York City locations. You may purchase these in denominations of $50, $100, $200, $300, $400 or $500 here.

Gift Cards purchased in any of our four New York City locations are redeemable at any of our four New York City locations or on MOSCOT.COM.

Unfortunately, purchases outside of the United States cannot be made using a MOSCOT.COM Gift Card at this time.

Please note: Gift Cards purchased in a MOSCOT Shop or on MOSCOT.COM are non-refundable.

What forms of payment do you accept?
We accept Visa, Mastercard, Amex, Discover, Apple Pay, Paypal, Amazon Payments as well as many preferred international payment options.

Is my payment secure?
Protecting your sensitive data is important to MOSCOT, and we have taken several steps to ensure all of your data is secure.

Is sales tax added to my order?
New York, California and New Jersey State residents are subject to local sales tax on sunglasses orders

SHIPPING:
For information regarding shipping timelines and rates, please click here.

RETURNS:
Please refer to our return policy here.

WARRANTY:
You can find information regarding our warranty policy here.

EYECARE:
What is a valid prescription?
A valid prescription is signed by a licensed eyecare provider and is not expired. Depending on local and state laws, your prescription may be considered valid between 1-2 years from the date of examination.

Do you accept insurance?
MOSCOT is an Out-of-Network VSP provider. As an Out-of-Network VSP provider we extend 25% off on both our professional examination services as well as our retail pricing for a complete pair of prescription eyeglasses. This offer applies only in our NYC Shops. We will assist you with simple instructions on how to collect your additional Out-of-Network reimbursement directly from VSP.

Unfortunately, MOSCOT.COM does not accept VSP benefits on orders.

What types of eye examinations and medical eyecare services do you offer?

Our doctors of Optometry will work closely with you to ensure you have a full understanding of your vision conditions and needs. MOSCOT Eyecare provides a full range of comprehensive eye care services including: Annual Comprehensive Eye Examinations; Dilated Fundus Exams (DFE); First Time and Existing Contact Lens Patient Examinations; Dry Eye Examinations; Glaucoma Work Up Examinations; Ocular Damage from Diabetes and Hypertension Examinations; Emergency Examinations; and Computer Vision Syndrome (CVS) Exams.

Are your doctors licensed?

Yes, all of our doctors are Therapeutic Licensed Doctors of Optometry in New York State, with privileges to prescribe prescription eye drops.

How long does an eye exam take?

The length of an eye exam depends on the type of exam, and whether or not your eyes are dilated. Please e-mail support@moscot.com or call us at 1-866-667-2687

Do I need an appointment?

Yes, appointments are strongly encouraged. However, we will take walk-ins if the schedule allows, or if you have an emergency.

Do you accept FSA and HSA?
You may use your FSA (Flexible Spending Account) or HSA (Health Savings Account) cards to make online purchases towards prescription glasses.

How do I make an appointment?

To schedule an appointment, you may click heree-mail support@moscot.com or call us at 1-866-667-2687.

Do I have to return for a Contact Lens Follow-Up Exam?

We strongly recommend you return for a follow-up exam because improperly fitting lenses may feel ok to the wearer, but can cause long-term ocular issues and problems. A follow–up exam ensures you have the most comfortable, best fitting, and healthiest lenses available specifically for your eyes. A follow-up exam is mandatory for first time contact lens patients.

How often should I have Comprehensive Eye Exam? What about a Contact Lens Exam?

In general we recommend a Comprehensive Eye Exam every 12 – 24 months. However, depending on your situation (e.g. family history of eye disease, past history of problems, etc.), and/or if you wear eyeglasses, and/or if you are over the age of 40, we recommend a Comprehensive Eye Exam every 12 months. Contact lenses wearers should have a Contact Lens Exam every year.

How long will it take to get my new glasses or contacts?

It depends on the prescription and frame ordered, but most glasses are available in one hour to same day. Contact lens patients receive a free trial pair during the exam, and their contact lens order within a week.

REPAIR INQUIRIES:
Please email support@moscot.com with the subject line “Repair Inquiry” and include the following details:
1. MOSCOT.COM Order Number or MOSCOT Invoice # (if purchased in a MOSCOT Shop)
2. Name & Location of MOSCOT Shop or Authorized MOSCOT Stockist purchase was made
3. What the issue is and reason for repair
4. Image of issue

WHOLESALE INQUIRIES:
Please e-mail wholesale@moscot.com

PRESS INQUIRIES:
Please e-mail press@moscot.com